Shipping costs are calculated at checkout. Should you have your own shipping account you would like to use, please email us prior to purchase. Free pickup is availble from the Park Slope Brooklyn NYC area.
If you receive your item(s) and it is damaged, please file a claim with the shipping company used to process your refund.
Flutter by Katie is not liable for damage sustained in prolonged transit or delivery delays. We struggle with not being in control of this, it keeps us up at night. Seriously, Katie makes each piece by hand. They are precious cargo, and we pack each one with the utmost care. We have a great track record with shipping, but in the event something breaks, please contact the shipper asap. We wish there was more we could do on our end to make it easier, but unfortunately the onus is on the recipient to submit the claim. Please reach out if you have any questions or need additional documentation. Each piece is insured for it's full retail value.